In-Salon Policies
Crown Perfect Ltd, 380 Malden Road, Worcester Park, Surrey, KT4 7NL
020 8330 6764 · bookings@crownperfectuk.com
These are the policies that apply when you book and attend an appointment with us. By booking, you agree to them. Our full Terms and Conditions have more detail.
Booking and deposits
A deposit secures your appointment. It comes off your final bill on the day.
- Online bookings: a 25% deposit.
- New clients: a 50% deposit.
- If you have missed an appointment in the last 12 months: a 50% deposit.
- Consultations: paid in full (100%) when you book.
Your deposit is fully refundable if you cancel or reschedule with at least 48 hours’ notice.
Any fees can be charged to the card stored when you paid your deposit.
Cancellations, rescheduling and missed appointments
We ask for at least 48 hours’ notice if you need to cancel or move your appointment, so we can offer the time to another client.
- 48 hours’ notice or more: no charge. Your deposit is refunded or carried over.
- Less than 48 hours’ notice, or a no-show: a charge of 50% of your service total applies. Your deposit covers part of this, and the remaining balance is payable before we can rebook you.
- December: this is our busiest month. Late cancellations and no-shows in December are charged at 100% of the service total.
You can reschedule or cancel any time, even when we are closed, through our online booking system or app.
Running late
Please arrive on time. Your appointment is booked for a set length of time with a set stylist. If you are late we will do our best to accommodate you, but we may need to shorten or adapt your service so we do not run into the next client. The full price still applies. If you are more than 15 minutes late we may not be able to carry out your appointment, and it will be treated as a missed appointment.
Running late? Please call the salon on 020 8330 6764 so we can let your stylist know.
Patch tests
For your safety, a patch test is required at least 48 hours before any colour service, and must be repeated every 6 months. This is not optional, and it applies even if you have had colour with us or elsewhere before. Please tell us about any allergies, sensitivities, scalp or skin conditions, medication, or changes to your health.
If you are not happy with your hair
We want you to love your hair. Our Love It Promise: if we have not achieved the look we agreed at your in-salon assessment or consultation, contact us within 7 days and we will put it right free of charge. If we achieved the agreed result but you have changed your mind, we are happy to change it, booked and charged as a new service. We do not refund services that have been carried out as agreed.
Your clothing
We always take care to protect your clothes, but sometimes accidents happen. Please don’t wear anything expensive to a colour appointment. If something does get damaged, let us know and we’ll offer up to £30 salon credit.
Hair extensions
Extension hair is matched and ordered in especially for you, and paid for at the time of ordering. Unopened, unused extension hair can be returned or refunded. Once it has been opened, worked with, or fitted, it cannot be returned or refunded.
Retail and gift vouchers
Unopened retail products can be returned within 14 days. Gift vouchers are valid for 12 months.
Age
Our services are for clients aged 18 and over.