Crown Perfect in salon Policies

Crown Perfect Salon - Late Cancellation and No-Show Policy

At Crown Perfect, we value our clients’ time and strive to provide the best service possible. To ensure that all our clients have the opportunity to book appointments at their convenience, we have established the following policy for late cancellations and no-shows:

  1. Late Cancellation (Within 48 Hours):

    • Appointments canceled within 48 hours of the scheduled time will incur a charge of 50% of the service cost.
    • This policy helps us manage our schedule effectively and accommodate other clients who may be waiting for an appointment.
    • To avoid this fee, please ensure you cancel or reschedule your appointment at least 48 hours in advance.

  2. No-Show:

    • If you fail to attend your scheduled appointment without prior notice, you will be charged 50% of the service cost.
    • This fee is necessary to compensate our stylists for their time and to encourage better time management for all clients.

  3. Online Booking:

    • We offer an online booking system that allows you to schedule, modify, or cancel appointments outside of our normal business hours. This provides flexibility and convenience to manage your appointments at any time.
    • Please use this system to make any changes to your appointments to avoid late cancellation or no-show fees.

  4. Payment of Fees:

    • The late cancellation and no-show fees will be charged to the card on file or will need to be settled before booking any future appointments.

Crown Perfect Salon - Late Arrival Policy

To ensure that we provide timely and quality service to all our clients, we have established the following policy regarding late arrivals:

  1. Late Arrival:

    • If you arrive more than 15 minutes late for your scheduled appointment, we reserve the right to modify or cancel the appointment depending on our availability.
    • Modifications may include providing a shorter version of the originally booked service to fit within the remaining time slot.

  2. Cancellation Due to Late Arrival:

    • If your appointment is canceled due to late arrival, you will be charged 50% of the service cost.
    • This policy ensures that our schedule remains organized and fair to all clients, allowing us to provide the best possible service without significant delays.

  3. Communication:

    • If you anticipate being late, please contact us as soon as possible. We will do our best to accommodate you within our schedule, but please be aware that this may not always be possible.

We appreciate your understanding and cooperation with these policies, which help us maintain a high standard of service for all our clients. Should you have any questions or need further assistance, please do not hesitate to contact us.

DAMAGE CLOTHING

Crown Perfect Salon - Damaged Clothing Policy

At Crown Perfect, we strive to provide exceptional service and ensure that our clients leave our salon feeling satisfied and well-cared for. We take every precaution to protect your clothing during your appointment. However, we understand that accidents can happen, particularly during complex colour treatments. In the event of any damage to your clothing, our policy is as follows:

  1. Protective Measures: We use towels, capes, and gowns to protect clients' clothing during all salon services. Despite these measures, there is still a risk of accidental staining or damage, especially during services involving lighter, colour, and water.

  2. Notification: If you notice any damage to your clothing following your salon visit, please notify us as soon as possible. Contact us via phone, email, or in person at the salon. Please provide photographs of the damaged item and a detailed description of the incident.

  3. Assessment: Upon receiving your notification, we will assess the damage and determine the appropriate course of action. Our assessment will take into consideration the extent of the damage and the circumstances surrounding the incident.

  4. Compensation: Our policy includes a maximum refund of £30 for any damaged clothing. Compensation will be provided in one of the following ways, at the client’s discretion:

    • Refund to Card: The compensation amount can be refunded directly to the card used for the payment of the salon services.
    • Salon Credit: Alternatively, the compensation amount can be added to your client profile as credit, which can be used against any future appointments at Crown Perfect.

  5. Clothing Advisory: We advise clients not to wear designer or expensive clothing to their appointments. The value of clothing will not be factored into the damage waiver, and our maximum compensation is capped at £30.

  6. Exclusions: This policy does not cover damage to clothing that occurs outside the salon or damage resulting from client actions that contradict our guidelines or directions in salon.

  7. Acceptance: By accepting services at Crown Perfect, clients acknowledge and accept this policy. We encourage clients to wear clothing that they feel comfortable in during their appointments and to inform our staff of any concerns prior to the service.

We appreciate your understanding and cooperation. Our goal is to ensure that every client has a positive experience at Crown Perfect, and we are committed to addressing any issues promptly and fairly.