Terms & Conditions

1. About us

Crown Perfect Ltd is a hair salon registered in England and Wales.

Company number: 13429352. VAT number: 390 2239 07. Address: 380 Malden Road, Worcester Park, Surrey, KT4 7NL. Email: bookings@crownperfectuk.com. Telephone: 020 8330 6764.

These terms apply when you book or receive any service with us. By booking an appointment you agree to them.

2. Consultations

Every new colour or extension client starts with a consultation. This is where we look at the condition of your hair, understand what you want, and agree what is achievable and what it will cost.

We will always be honest with you about what your hair can safely take. Hair health comes first, and we will not carry out a service that we believe puts the condition of your hair at risk.

3. Prices and quotes

Prices shown on our website and in our quiz are “from” prices. They are a guide, not a fixed quote.

Your final price is confirmed at your consultation, once we have seen your hair and agreed the service.

Occasionally a service turns out to need more time, more product, or a different approach than expected. If that happens we will always speak to you before continuing, and you will not be charged more than the agreed price without your agreement.

4. Deposits

A deposit secures your appointment. It comes off your final bill on the day.

• Online bookings: a 25% deposit.
• New clients: a 50% deposit.
• If you have missed an appointment in the last 12 months: a 50% deposit.
• Consultations: paid in full (100%) when you book.

Your deposit is fully refundable if you cancel or reschedule with at least 48 hours’ notice.

If you cancel or reschedule with less than 48 hours’ notice, or do not attend, a charge of 50% of your service total applies. Your deposit is retained and counts towards this charge, and the remaining balance is payable before we can rebook you.

Any fees can be charged to the card stored when you paid your deposit.

5. Cancellations, rescheduling and missed appointments

We ask for at least 48 hours’ notice if you need to cancel or move your appointment. This allows us to offer the time to another client.

• 48 hours’ notice or more: no charge, deposit refunded or carried over.
• Less than 48 hours’ notice: a charge of 50% of the service total applies. Your deposit is retained towards this, and the remaining balance is payable before we can rebook you.
• No-show: charged as a less-than-48-hours cancellation above.
• December: as December is our busiest month, late cancellations and no-shows during December are charged at 100% of the service total.

You can cancel or reschedule by calling us on 020 8330 6764, emailing bookings@crownperfectuk.com, or through our online booking system or app at any time, even when we are closed.

6. Running late

Please arrive on time. Your appointment is booked for a specific length of time with a specific stylist.

If you arrive late we will always do our best to accommodate you, but we may need to shorten or adapt your service so that we do not run into the next client’s appointment. The full price of the booked service will still apply.

If you are more than 15 minutes late we may not be able to carry out your appointment at all, and it will be treated as a missed appointment.

Running late? Please call the salon on 020 8330 6764 so we can let your stylist know.

7. Patch tests and allergy testing

For your safety, a patch test is required at least 48 hours before any colour service, and must be repeated every 6 months.

This is not optional. We cannot carry out a colour service without a valid patch test, and we will need to rearrange your appointment if one has not been done. This applies even if you have had colour with us or elsewhere before.

You must tell us about any allergies, sensitivities, scalp or skin conditions, medication, or changes to your health that could affect your treatment. If your circumstances change between appointments, please let us know.

If you experience any reaction following a patch test or a service, stop and contact us immediately, and seek medical advice if the reaction is severe.

8. If you are not happy with your hair

We want you to love your hair. If something is not right, tell us.

This is our Love It Promise. If we have not achieved the look we agreed at your in-salon assessment or consultation, contact us within 7 days of your appointment and we will put it right free of charge.

If we have achieved the agreed result but you have since changed your mind about what you want, we are very happy to change it for you, but this will be booked and charged as a new service at the usual price.

Please contact us on 020 8330 6764 or at bookings@crownperfectuk.com as soon as you can, so we can get you booked back in quickly.

We do not offer refunds on services that have been carried out as agreed.

9. Hair extensions

Extension hair is colour matched to your hair and ordered in especially for you, so your fitting will usually be booked for a later date to allow time for it to arrive.

• Extension hair is paid for at the time of ordering.
• If your plans change, unopened and unused extension hair can be returned or refunded. Once the hair has been opened, worked with, or fitted, it can no longer be returned or refunded.
• The fitting appointment is charged separately and follows the cancellation terms in section 5.

We will talk you through aftercare and maintenance at your appointment. Following that aftercare is important, both for the life of your extensions and for the health of your own hair.

10. Your clothing

We always take care to protect your clothes, but sometimes accidents happen. Please don’t wear anything expensive to a colour appointment. If something does get damaged, let us know and we’ll offer up to £30 salon credit.

11. Retail products

Unopened retail products may be returned within 14 days with proof of purchase for an exchange or refund.

For hygiene reasons we cannot accept returns of products that have been opened or used, unless the product is faulty.

This does not affect your legal rights.

12. Gift vouchers

Gift vouchers are valid for 12 months from the date of purchase.

Vouchers cannot be exchanged for cash and are non-refundable.

Vouchers must be presented at the time of your appointment. Lost vouchers cannot be replaced.

13. Payment

We accept cash and card payment in the salon.

Where you have given us permission, we may securely store your card details with our payment provider so that we can take payment for future appointments or charges under these terms.

14. Children and young people

Our services are for clients aged 18 and over.

15. Your belongings

Please keep your personal belongings with you. We cannot accept responsibility for loss or damage to personal items brought into the salon.

16. Behaviour in the salon

We want the salon to be a calm and welcoming place for everyone. We reserve the right to refuse or end a service where a client is abusive or threatening towards our team or other clients.

17. Your privacy

Details of how we handle your personal information are set out in our Privacy Policy.

18. Changes to these terms

We may update these terms from time to time. The version published on our website at the time of your booking is the version that applies.

19. Complaints and governing law

If you have a complaint, please contact us at bookings@crownperfectuk.com or on 020 8330 6764 and we will do our best to resolve it.

These terms are governed by the law of England and Wales.